Overseas Customer Service System Stable Access: IP Isolation Configuration Manual

Why do customer service systems need IP isolation?

When many enterprises use the same IP address to dock multiple overseas service channels, they often encounter situations where the request frequency is limited and the account is abnormally blocked. For example, when the English and French customer service accounts of an e-commerce company are logged in at the same time, the platform will determine that it is an abnormal operation.The core principle of IP isolation is thatAssign separate IPs to each line of business, allowing the system to think that these actions are coming from real users in different regions.

Three Steps to Basic IP Isolation Configuration

Step 1: Log in to the ipipgo backoffice in the"Residential IP Pool"Select the target country (e.g. East/West of the United States) from the list, and it is recommended to prioritize the use of dynamic IP allocation mode. Step 2: Find the API access settings in the background of the customer service system and fill in the proxy server field with the API interface address provided by ipipgo. Step 3: Set IP switching rules, it is recommended to configure automatic IP replacement every hour or switching according to the session volume according to the business volume.

Real Case: Multinational Call Center Configuration Solution

A cross-border e-commerce company using ipipgoUK+Germany Dual Node Configuration, bind customer service worker number by setting IP whitelist:
1. Allocation of London residential IP segments by the English group
2. Allocation of Berlin residential IP segments by the German-speaking group
3. Use of dynamic IP rotation in the after-sales team
The account blocking rate dropped by 921 TP3T and the response rate increased by 401 TP3T after the implementation.

Five details that must be attended to

1. Avoid IP jumps across time zones (e.g., cutting from a U.S. to a Japanese IP in 10 minutes)
2. Setting reasonable intervals between requests (0.5-1 second/request is recommended)
3. Regular testing of IP purity (ipipgo provides a real-time testing tool in the background)
4. Assignment of national IPs to different language versions
5. Retain 20% standby IP for emergencies

Frequently Asked Questions

Q: How to choose between dynamic IP and static IP?
A: Use static IP for accounts that need to log in for a long time (e.g., the main account of the store), and use dynamic IP for temporary sessions.

Q: How to test IP stability?
A: Use it in the ipipgo backend"Connection quality testing"function, it is recommended to choose nodes with latency 99%

Q: How to deal with IP blocking?
A: Immediately add the IP to the quarantine list in the ipipgo console, the system will automatically replenish the new IP, and the history of the session records can still be traced back

Why choose ipipgo?

Unlike ordinary proxy services, ipipgo'sResidential IP coverage of 90 million + real home networks worldwideIt supports HTTP(S)/SOCKS5 full protocol access. The unique intelligent routing system can automatically avoid high-risk IP segments, with 7 × 24 hours manual operation and maintenance team, especially suitable for customer service systems that require long-term stable connection.